Home » Business Admin. and Management » USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES IN THE BANKING ...
USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES IN THE BANKING INDUSTRY
Sold By: Joe Project Store | Item Type: Project Material | Report this? | Attributes: 65 pages | 1-5 chapters | Amount: ₦5,000 | Marked useful: 4,721 times
Delivery: Within 24 hoursABSTRACT
This research work was aimed at determining the extent to which the use of man agreement information system will improve customer services in inter-continental bank with much emphasis on the impact of computerization of its operations.
A structured questionnaire made up of a little combination of dictatorship and open ended questions was developed and distributed to a total number of 97 employees comprising of both make and female employees of inter-continental bank 5 Okpara Avenue, Enugu.
The data collected were analysed using percentages. Based on the above major findings include:-
1) Time wasted in bank is constituted by various things such as, too many customers, and breakdown in the system etc.
2) That employing computer services will reduce time wasting.
3) That the activities of fraudsters as been the major set back of the use of management information system.
4) That there are benefits associated with the use of management information system.
5) That the bank would be able to keep and maintain records of various accounts and customers records as well as management and staff efficiency.
Based on these findings, the following recommendations are made:-
1) To computer favourably, there should be a means by which new methods of operation is adopted.
2) There should be proper planning before introducing a computerization system.
3) Staff should be trained properly
4) Customers satisfaction should be the top most priority of the bank.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Management Information System (MIS) is a planned computer based system designed to provide management with a continual flow of information relevant to it’s specific decision areas. It is a continuing interacting structure of people, equipments and procedures to gather, sort, analysis, evaluate and distribute pertinent, timely and accurate information for use by management decision makers to improve their management planning implementation and control.
It is based on this planned computer based system that managers in the banking industry tend to improve the services they rendered to their customers.
The world as a whole has become one global village as a result of information technology and in a bid to adapt to the constant changes with the improvement in science and technology, the banking industry have seen the need to also change their mode of operation in order to keep abreast with the current practice and to effectively face the constant challenges experienced in business.
These changes and challenges goes along with the dynamic nature of the business environment, which is the key determinant factor of the success and failure of any business. In the light of this dynamic nature of business, customers have a lot of expectation from banks in the way they render their services. This growing expectation prompt the banking industry into the use of management information system to smoothen their performance and the improvement of services rendered to customers.
Today, there are lots of challenges in the banking industry characterized by constant changes in customers needs as well as competition. Different banks strive towards achieving or being the major controller of customer’s patronage in the entire industry.
Thus, in a bid to compete favourably and effectively, some banks has to adopt new methods of operation currently practical all over the world.
Within the wider world, mankind has found himself entrapped in what is regarded as computer age which is the use of computer in diverse area of human endeavour. Due to computer network, on-line information, electronic banking and fund transfer services, it is easy for one to transact bank business including cashing of money.
This material content is developed to serve as a GUIDE for students to conduct academic research
Delivery: Within 24 hours
Advertise Here
Not what you were looking for? Perform a search
What's your project topic?
Comment on Facebook:
Related Project Materials
- 1.
THE ROLE OF OFFICE POLITICS IN SHAPING THE ORGANIZATIONAL CULTURE OF EDUCATIONAL INSTITUTIONS IN BUE...
CHAPTER ONE INTRODUCTION Background of the Study Politics is an integral aspect of human existence. Politics is perceived by many as an inevitable ...More »
Item Type: Project Material | 54 pages | 1,504 engagements |
- 2.
THE IMPACT OF OFFICE POLITICS ON EMPLOYEE ENGAGEMENT IN THE IT SECTOR OF CAMEROON
CHAPTER ONE INTRODUCTION Background of the Study Politics is a fundamental component of human existence. It is well acknowledged that this feature ...More »
Item Type: Project Material | 54 pages | 1,341 engagements |
- 3.
THE ROLE OF INTERNAL AUDITING IN PROMOTING EFFECTIVE FINANCIAL ACCOUNTABILITY IN THE CAMEROONIAN PUB...
CHAPTER ONE INTRODUCTION Background of the Study According to the Institute of Internal Auditors (2018), internal auditing is a practice that is...More »
Item Type: Project Material | 54 pages | 1,328 engagements |
- 4.
STRATEGIES FOR IMPROVING INTERNAL AUDITING IN SMALL SCALE BUSINESSES IN YAOUNDE, CAMEROON
CHAPTER ONE INTRODUCTION Background of the Study Contemporary businesses must negotiate complex and constantly evolving contexts that present nu...More »
Item Type: Project Material | 54 pages | 1,181 engagements |
- 5.
OFFICE POLITICS: EXAMINING THE PSYCHOLOGICAL EFFECTS ON EMPLOYEES IN THE HOSPITALITY INDUSTRY OF CAM...
CHAPTER ONE INTRODUCTION Background of the Study Politics inside an organisation is unavoidable and has a substantial influence on the level of ...More »
Item Type: Project Material | 54 pages | 694 engagements |
- 6.
OFFICE POLITICS: ASSESSING ITS CONSEQUENTIAL EFFECT ON EMPLOYEE PRODUCTIVITY IN THE MANUFACTURING SE...
CHAPTER ONE INTRODUCTION Background of the Study Office politics refers to the deliberate efforts made by individuals to gain social influence on o...More »
Item Type: Project Material | 54 pages | 766 engagements |