ABSTRACT

This research work on the impact of training and development of human resource as a critical factor in banking sector a case study of First bank of Nigerian plc main branch Enugu. The main objective of the study is to evaluate the effect of training and development of human resource in bank operation. The population of study which is the employees of First Bank of Nigeria plc main branch and as it stands is a total of 100, while the sample size is 80. During the research process the researcher collected data from two source the primary and the secondary source of data were gotten from questionnaires administered to the employee of First bank plc while secondary data were gotten from textbook, journals, publication and manual. In determining sample size, the researcher used yaro yamene formular. For determining sample size as quoted in Nigeria, n –N/1 + N (e)2 in the act to determine finding the techniques used was descriptive survey and descriptive analysis was based on answer to research quotation that were formulated. On the base of the above finding, the researcher recommended among others that First Bank of Nigeria plc main branch, Okpara Avenue Enugu should implement effectively and progressively any training plans or budget to ensure improvement in banking operation. The management should build good and mutual relationship with workers, so as to create a conducive working environment. In order to encourage workers to put in their best in what they do.

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TABLE OF CONTENT

Cover Page

i

Title page

ii

Certification

iii

Dedication

iv

Acknowledgement

v

Abstract

vi

Table of Contents

vii

CHAPTER ONE: INTRODUCTION

1.1

Background of the study

1

1.2

Statement of the problem

3

1.3

Objective of the study

5

1.4

Scope of the study

6

1.5

Research question

6

1.6

Research hypothesis

7

1.7

Significance of the study

7

1.8

Limitation of the study

8

1.9

Definition of term

8

Reference

9

8

CHAPTER TWO: LITERATURE REVIEW

10

2.1

Theoretical framework for the study

11

2.2

Historical background

26

2.3

Current literature on theories postulate

28

2.4

Reference

47

CHAPTER THREE: RESEARCH METHODOLOGY

49

3.1

Research design

49

3.2

Source of data

49

3.2

1primary source of data collection

50

3.2

2Secondary source of data collection

50

3.3

The population of the study

50

3.4

Sample design and determination of sample size

And population

51

3.5

Method of data collection

52

3.5

1Questionarie design distribution and collection of responses

52

3.5

2Secondary method of data collection

52

3.6

Method of data presentation and analysis

53

3.7

Reference

54

CHAPTER FOUR: PRESENTATION AND ANALYSIS

4.1

Data presentation

55

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4.1.2  Demographic characteristic

56

4.1.3  Presentation according to key research question

59

4.2

Analysis based on research hypothesis

67

CHAPTER FIVE: SUMMARY OF FINDING

RECOMMENDATION AND CONCLUSION

5.1

Summary of finding

74

5.2Conclusion

75

5.3

Recommendations

76

Appendix I

77

Appendix II

78

Bibliography

80

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CHAPTER ONE

INTRODUCTION

1.1            BACKGROUND OF THE STUDY

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