Home » Computer Science » DESIGN AND IMPLEMENTATION OF AN ONLINE HELP DESK INFORMATION SYSTEM

DESIGN AND IMPLEMENTATION OF AN ONLINE HELP DESK INFORMATION SYSTEM

Sold By: Joe Project Store | Item Type: Project Material | Report this?  |  Attributes: 65 pages | 1-5 chapters | Amount: ₦5,000 | 2 orders. | Marked useful: 5,261 times

INSTANT PROJECT MATERIAL DOWNLOAD

CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF STUDY

Customer service is a crucial element of business success. Whenever you have contact with your customers you can improve your reputation with them and increase the likelihood of new sales. Your telephone manner to the efficiency of your control systems to comply with almost every aspect of your business affects how your customers perceive your business. There are also specific programs that you can implement to increase your level of customer service.

This guide describes what customer service means. It explains how you can use diagrams customer contact, feedback and loyalty to retain existing customers, increase your sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint. Customer service is to put systems in place to maximize customer satisfaction with your company. It must be a primary consideration for every business - your sales and profitability depends on keeping your customers happy. Customer service is more directly important in some roles than others. For receptionists, sales staff and other employees in roles with customers, customer service should be a central element of their job description and training, and a basic criterion when you are recruiting. But do not overlook the importance of customer care in other areas of your business. For example, your storage and shipping departments may have minimal contact with your customers - but their performance when fulfilling orders has a major impact on customer satisfaction with your company.

A wide range of factors can contribute to customer satisfaction, but your customers - both consumers and other businesses - are likely to take into account: how your product or service meets the needs of customers value for money you offer efficiency and reliability in fulfilling orders professionalism, kindness and expertise of your employees how well you keep your customers informed after-sales service you provide.

This material content is developed to serve as a GUIDE for students to conduct academic research
Find What You Want By Category:
Assignments
Business Plans
e-Books
Journals
Project Materials
Proposals
Seminar Reports
Term Papers

DOWNLOAD THIS PROJECT MATERIAL NOW!

Advertise Here

For advertisement, call 08168958821

Not what you were looking for? Perform a search

What's your project topic?

Comment on Facebook:

See More Computer Science Final Year Research Project Topics & Materials In PDF & Doc | iproject

More Project Material Departments