A CRITICAL APPRAISAL OF BANK CUSTOMER RELATIONSHIP
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Delivery: Within 24 hoursTITLE PAGE----------------II
APPROVAL PAGE------------ III
DEDICATION PAGE------------ IV
ACKNOWLEDGEMENT------------V
ABSTRACT----------------VII
TABLE OF CONTENT------------ XI
LIST OF TABLES------------ X
CHAPTER ONE
1.0 INTRODUCTION------------ 1
1.1 Statement of the problem-------- 6
1.2 Purpose of the study------------7
1.3 Statement of hypothesis-------- 9
1.4 Significance of the study-------- 10
1.5 Scope of the study------------11
1.6 Limitation of the study------------12
1.7 Definition of the terms------------13
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE---- 14
2.1 The relationship between first bank of Nigeria and its customers.----------------16
2.2 The importance of Bank customers---- 18
2.3 The banking environment of the First Bank of Nigeria PLC (1990 " 2004).------------ 19
2.4 The Bank Duties/Responsibilities.--------22
2.5 Customers Duties/Responsibilities to its customers 27
2.6 Functions of the First Bank of Nigeria PLC.----29
2.7 Factors Responsible for poor customer/bank relationship in the Bank.----------------39
2.8 Factors responsible for good customer/bank relationship in the Bank----------------41
2.9 The Nigeria Human Factor -------- 44
Reference----------------45
CHAPTER THREE
3.0 RESEARCH DESIGN AND METHODOLOGY ----46
3.1 Sources of data:------------ 46
- Primary data------------ 49
- Secondary data------------49
32 Area of the study ------------49
33. Population of the study------------50
3.4 sample and sampling procedure--------50
3.5 Instrument of data collection-------- 51
3.6 Method of analysis of data-------- 55
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS----57
4.1 Data analysis------------ 57
4.2 Test of hypothesis------------74
Reference----------------77
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION------------78
5.1 Findings----------------78
5.2 Conclusion----------------81
5.3 Recommendation------------84
Reference----------------93
Bibliography------------ 96
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