MEASURING THE QUALITY OF LIBRARY SERVICES
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Title page
Certification i
Dedication ii
Acknowledgement iii
Abstract iv
Chapter One:
1.0 Introduction 1
1.1 Background Information 1
1.2 Problem Statement 6
1.3 Research Objectives 7
1.4 Hypothesis 8
1.5 Significance of the Study 9
1.6 Scope of the Study 10
Chapter Two:
2.0 Literature Review
Chapter Three:
3.0 Research Methodology 30
3.1 Description of the Study Area 30
3.2 Research Design 30
3.3 Method of Data Collection 31
3.4 Data Limitation 31
3.5 Method of Data Analysis 32
3.5.1 Summative Approaches 32
3.5.2 Simple Percentage 33
3.5.3 Incremental Averages 34
3.6 Test of Hypothesis 34
Chapter Four
4.0 Presentation of Data, Analysis of Data and Discussion of Findings 36
4.1 Data Presentation 37
4.2 Data Analysis 39
4.3 Discussion of Findings 41
4.4 Test of Hypothesis 45
Chapter Five:
5.0 Summary of Findings Conclusion and
Recommendation 47
5.1 Summary of Findings 47
5.2 Conclusion 48
5.3 Recommendation 48
References
Tags: Library services Impact of library services Effectiveness of library services Quality of library services Measuring the quality of library services
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