THE IMPACT OF MOTIVATIONAL POLICIES OF EMPLOYEE PERFORMANCE: A CASE STUDY OF DANGOTE CEMENT COMPANY CALABAR

BUSINESS ADMINISTRATION

ABSTRACT

This research project examined the impact of motivational policies on employees performance in Dangote Cement Company, Calabar. The study adopted the research survey design, where a sample size of 50 respondents was randomly selected to participate in the study. Results from data analysis revealed that motivational policies have an impact on job performance of employees. The study also revealed that  motivational policies, job security, conducive working environment, promotion and welfare really enhance industrial peace and stimulate organizational output and job performance. Therefore, employees should be made to realize the importance of hard work by regularly rewarding those that have proven themselves in such regard, while the lazy ones should remain at their level without promotion.

CHAPTER ONE

Background of the study

       Motivation is a common place aspect of every one’s life, yet it is a difficult concept to define, let alone apply within an organizational perspective. Motivation refers to the forces leading to behavior directed toward the satisfaction of some need or it may also referred to a state or a condition of being induced to do something. Needs may be thought of as something within the individual that prompt him to engage in behavior which is directed toward the attainment of objectives (goals) that he perceives to be capable of satisfying his need. Hunger and the desire for financial security are needs or motives behaviour designed to satisfy these needs is motivated behaviour or motivation.

       Motivational policies are led down rules that organization adopt to appraise job performance of employees in an organization therefore motivational policies are essential tools that the organization makes use of in achievement of organizational set goals and objectives.

       Not all behaviour is motivated; some behaviour is habitual or reflexive. But motivated behaviour is that which the manager can understand. As noted, motivated behaviour can be subdivided into individual and group behaviour effective management requires a working knowledge of both aspects of behaviours. Successful managers must also understand the causes of such behavioural patterns; this process will then provide the basis for understanding why people do what they do.

       Inyang and Akpama (2002) maintain that motivation is the will to act. The act of motivating people starts with learning how to influence individual behaviour. Once you are able to understand this, you are more likely to gain the result that both the organization and its employees want.

       Hence, the study is to investigate the impact of motivational policies on job performance of employees in Dangote cement company, Calabar.          

1.2     Statement of the problem

Motivation is a universal concept which is ubiquitous to every field of human endeavors. It is a concept that goes with envy and is regarded as being important because of it significance as a determinant of performance. Motivation as the set of force that causes people to behave in certain ways which when considered with ability environmental factors enhances individual performance thus leading to the overall organization efficiency.

The employees in the organization are only treated as machines just to work under strict supervision without proper motivational factors accruable to them. It is disheartening and sad that employees have not really come to the realization of the fact that without adequate provision of some basic needs of an employee he/she will not put his/her very best in order to enhance productivity. Many employees also exhibit attitudes that are detrimental to the organization particularly in the area of lateness to work, absenteeism and waste of organizational resources amongst others.

Therefore, the statement of the problem for this research work is thus, what is the relationship between motivational policies and job performance of an employee?

1.3     Objectives of the study

The specific objectives are:

i.    To find out if job security has any significant impact on employee performance.

ii.   To ascertain if there is any significant relationship between motivational policies and employee performance.

iii. To examine the effect of conducive working environment on employee performance.

iv. To find out if there is any significant relationship between promotion and employee performance.

v.  To ascertain the influence of welfare on employee performance.

1.4     Study questions

The following questions were formulated to guide the study

i.    Does job security have any significant impact on employee performance?

ii.   Is there any significant relationship between motivational policies and employee performance?

iii. Does conducive working environment has any effect on employee performance?

iv.  Is there any significant relationship between promotion and employee performance?

v.  Does welfare influence employee performance?

1.5     Significance of the study

This research work will be of great benefit to the following:

i.    It will enable the management of Dangote cement company to realize her lapses in the area of motivating staff and their working performance. It will also enable the management of Dangote cement  company to adopt motivational policies that will enhance employees and organizational effectiveness in that duties.

ii.   It will enable the employees of Dangote cement to understand the true nature and meaning of motivational policies and their importance in the organizations improvement.

iii. It will contribute to the existing research materials in the area o motivation and employee performance in both private and public sector establishment.

iv. It will stimulate other interested researchers to advance further on this subject matter.

1.6     Scope of the study

The study focuses on the impact of motivational policies on job performance of employees in Dangote cement company, Calabar. The study will be limited to employees of the company.

1.7  Definition of terms    

Motivation

       The forces leading to behavior directed toward the satisfaction of some need.

Perceives

To notice or become aware of something or understanding something in a particular way.

Reflexive

Referring back to the subject of a clause or verb.

Ubiquitous

Seeming to be every where or in several places at the same time.

Disheartening

Cause to lose hope or confidence

Detrimental

Harmful or to cause damage

Effectiveness

The ability to achieve a particular goal within a particular period.

Policies

Policies are guidelines to managerial action