Home » Business Admin. and Management » AN INVESTIGATION INTO THE IMPACT OF INFORMATION TECHNOLOGY ON SECRETARIES IN A...
AN INVESTIGATION INTO THE IMPACT OF INFORMATION TECHNOLOGY ON SECRETARIES IN AN ORGANIZATION
Sold By: | Item Type: Project Material | Report this? | Attributes: 58 pages | 1-5 chapters | Amount: ₦5,000 | Marked useful: 2,194 times
Delivery: Within 24 hoursAN INVESTIGATION INTO THE IMPACT OF INFORMATION TECHNOLOGY ON SECRETARIES IN AN ORGANIZATION
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
The information and communications technology (ICT) revolution is widely recognized as the world's fourth major industrial revolution (Asakpa, 2020). In point of fact, information and communications technology has become the doorway to the contemporary information skills and orientation (ISO) that define the global order. The term "information and communications technology" (ICT) refers to the practice of using various digital tools to various elements of secretarial work. In the context of the secretarial profession, information and communications technology (ICT) is defined as the combination of technologies that are used for the purpose of gathering, storing, processing, file management, diary keeping, communicating, and delivering information relating to secretarial processes (Oladimeji, 2019). The growth of information and communication technology as well as its effectiveness are both essential to the accomplishment of the secretarial aim (Obanya, 2020). The application of all facets of using technology like computers, microelectronic devices, satellites, and communication networks is what is meant by "information and communication technology," or "ICT." According to the national strategy on ICT (2018), the term "information and communications technology" (ICT) refers to any piece of hardware that is used in the process of acquiring, storing, manipulating, managing, controlling, displaying, and switching information. In another aspect, information and communications technology (ICT) is viewed as communication in any form that may be utilized, evaluated, conveyed, or transferred in order to communicate, send, or receive information. The implementation and usage of these devices results in the information, text, and communications, as well as sound and motion, being converted into digital form. Through training and retraining, information and communications technology (ICT) has an impact on the secretarial behavior of office secretaries. It is an essential part of one's responsibilities as a secretary. owing to the fact that the duties of a secretary include both management and administrative tasks.
There is no question that information and communication technology has the potential to become an efficient instrument that may boost productivity and help the company face the demands of modern-day secretarial work. The national policy on information and communications technology in Nigeria was adopted by the federal government in March of 2001, and the implementation of the policy began in April of the same year. The implementation of the policy was given to the National Information Technology Development Agency (NITDA), which was established by the federal government after it came to the realization that private service providers have enormous capacity for information and communication technology (ICT) services. In light of this, the government of Nigeria established the Nigeria National ICT for development of ICT4D, strategic action plan committee to devise a fresh course of action for the country. ICT has had a positive impact on the secretarial profession in all of its ramifications, to the point where no nation can avoid being affected by this transformative movement. This movement is propelled forward by the engines of the internet and other modern day inventions such as computers, fax machines, GSM, and so on. This indicates that secretaries, in order for their profession to continue existing, are now need to place their very futures in information and communication technology (ICT). Recent research has demonstrated that integrating and using ICT into the secretarial profession results in an improvement in performance for secretaries working in all types of organizations. Recent studies have proven that the use of information and communication technology makes secretarial job easier and more accurate (Ogunsiji and Aregbe, 2020). Lasisi (2019) is also of the opinion that advancements in information and communications technology have improved the role of a secretary and eliminated the monotony associated with using a typewriter. The cyber revolution has begun to reshape the secretarial profession, resulting in a new sense of self-image, more creativity and invention, and a technical infrastructure that is ever increasing. However, it does not seem that the new challenges presented by ICT and the enthusiasm that they are producing have spread across the whole of society. A significant number of lords in the early modern period had secretaries who performed duties that were strikingly comparable to those of secretaries in the contemporary day. They are men who were expected to acquire what we in the modern day would refer to as a wide and generalized education, and they had an excellent knowledge of many languages, including Latin. After the Renaissance, males continued to hold the majority of clerical and secretarial positions up until the late 1880s, when a new writing machine was introduced, which opened the door for women to join the field. The National Secretaries Association (NSA) was first established in the year 1942. (now know as the International Association of Administrative professional). In 1951, the NSA was the organization that first oversaw the certification process for professional secretaries (Lasisi, 2019). The advent of missionaries and colonial masters in Nigeria is considered to be the beginning of the history of the secretarial profession in that country. The position of the secretary has been diminished as a result of the proliferation of information technology, which has made the tedious tasks of paper carrying and filling unnecessary. As a consequence of this, the secretary will most likely have more time to devote to work that involves aspects of human behavior. There is little question that advancements in information and communication technology have made significant contributions to the field of secretarial work. The scope of this study endeavor is to investigate the impact that advancements in information technology have had on the productivity of secretaries working in offices.
1.2 Statement of the problem
The lack of a typewriter in the office, together with the responsibilities of the secretary, has had a direct and indirect impact on the organizational structure, which in turn has a negative impact on the effectiveness of the front office (Lasisi, 2019). There have been a lot of research efforts made in order to provide recommendations or discover a long-term solution to the problems that the secretaries at the office are facing, but there are still failures in the process. The influence of information technology on secretaries working in a company is the subject of this research study.
1.3 Objective of the Study
The general objective of the study is to investigate the impact of information technology on secretaries in an organization. Specifically, the study will be guided under the following:
i. To examine the challenges of secretaries in using the information technology in offices.
ii. To find out the benefit of using information technology by secretaries in an organization.
iii. To recommend how the application of ICT can improve the efficiency of secretaries .
1.4 Research Questions
The following questions have been prepared for the study:
i. What are the challenges of secretaries in using the information technology in offices?
ii. What are the benefit of using information technology by secretaries in an organization?
iii. How can the application of ICT improve the efficiency of secretaries ?
1.5 Significant of the Study
This study will also create awareness to the individual secretary as it will enlighten them on the roles of ICT in the desk office.
The study will identify what lesson need to be learned on how ICT lessons can be applied in a consistent way in order to help secretaries put up good secretarial attribute in the performance of their duties.
The study will also assess the effect of ICT in the office and on the secretaries and proffer solutions.
The study will be significant to the academic community as it will contribute to the existing literature.
1.6 Scope of the Study
This study will examine the challenges of secretaries in using the information technology in offices. The study will also find out the benefit of using information technology by secretaries in an organization. Lastly, the study will recommend how the application of ICT can improve the efficiency of secretaries. Hence the study will be delimited to chrisokeson international limited Abuja.
1.7 Limitation
Like in every human endeavour, the researchers encountered slight constraints while carrying out the study. Insufficient funds tend to impede the efficiency of the researcher in sourcing for the relevant materials, literature, or information and in the process of data collection (internet, questionnaire, and interview), which is why the researcher resorted to a moderate choice of sample size. More so, the researcher will simultaneously engage in this study with other academic work. As a result, the amount of time spent on research will be reduced.
1.8 Definition of Terms
Information Technology
It is used to lower the range of information in various forms in particular to computer, digital electronic and telecommunication.
Secretary
An administrative assistant who has good mastering of office skills and ability to assume responsibilities without direct supervision, displays, initiatives, exercise judgement, makes decision with the scope of his/her ability.
Tags: Project Topics iproject Information communication technology Secretary importance of ICT to secretary Organizational structure
This material content is developed to serve as a GUIDE for students to conduct academic research
Delivery: Within 24 hours
Reference(s):
yes availableMethodology: yes available
Advertise Here
Not what you were looking for? Perform a search
What's your project topic?
Comment on Facebook:
Related Project Materials
- 1.
EFFECT OF FUEL SUBSIDY REMOVAL ON PERFORMANCE OF SMALL SCALE ENTERPRISES: A CASE STUDY OF MAIDUGURI ...
CHAPTER ONE INTRODUCTION 1.1 Background of the study A subsidy refers to the financial assistance provided by the government to sectors, institutio...More »
Item Type: Project Material | 54 pages | 1,902 engagements |
- 2.
THE EFFECT OF GOOD PUBLIC RELATION AND ORGANIZED PROMOTION ON THE ACHIEVEMENT OF ORGANIZATIONAL PERF...
CHAPTER ONE INTRODUCTION 1.1 Background of the Study ` Globally, public relations plays a crucial role in an organization's efforts to draw in cust...More »
Item Type: Project Material | 54 pages | 989 engagements |
- 3.
AN ASSESSMENT OF THE INFLUENCE OF AFFILIATE MARKETING ON CONSUMER TRUST AND LOYALTY IN TRAVEL AFFILI...
CHAPTER ONE INTRODUCTION Background of the Study Given its greater ability to directly target customers worldwide and its abundance of online optio...More »
Item Type: Project Material | 54 pages | 875 engagements |
- 4.
EVALUATION OF THE EFFECT OF OFFICE POLITICS ON CONFLICT RESOLUTION AND WORKPLACE HARMONY IN CAMEROON...
CHAPTER ONE INTRODUCTION 1.1 Background of the study Office politics is an intrinsic and sometimes unspoken element of the contemporary workplace, ...More »
Item Type: Project Material | 54 pages | 875 engagements |
- 5.
EVALUATING WORKPLACE POLITICS AND ITS EFFECT ON ORGANISATIONAL DEVELOPMENT IN CAMEROON
CHAPTER ONE INTRODUCTION 1.1 Background of the study Politics is significant because it reveals the secret of "who gets what, when, and how" in a s...More »
Item Type: Project Material | 54 pages | 866 engagements |
- 6.
EVALUATION OF THE IMPACT OF OFFICE POLITICS ON EMPLOYEE MENTAL HEALTH IN CAMEROON
CHAPTER ONE INTRODUCTION 1.1 Background of the study While there are numerous elements that lead to stress in the work environment, none are as harmfu...More »
Item Type: Project Material | 54 pages | 831 engagements |