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THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES

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ABSTRACT

This research work has been carried out to determine the challenges of information and Communication Technology (ICT) to modern’s secretaries.
This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines, proper funding of institutions and procurement of modern  machines and equipment. Information and communication Technology (ICT) training and development strategies to secretarial staff in the organizations. Development of social and physical infrastructure within the government and organizations towards enhancing effective and efficient performance of the staff. However, the final recommendations are good proposals for any organization to adopt in order to  make its secretaries more effective and efficient.
    The research work present the issues, challenges and strategies in this regard with reference to some selected organizations in Port Harcourt, River State.
 

TABLE OF CONTENTS

Title page
Approval/Certification
Dedication
Acknowledgement
Table of contents
List of Tables
Abstract

CHAPTER ONE 
INTRODUCTION/BACKGROUND TO THE STUDY 
Statement of the problem
The objective/purpose of the study
Scope or Delimitation of the study
Research question
Hypothesis
Significance of the study

CHAPTER TWO – LITERATURE REVIEW - 2.0     INTRODUCTION                                                                                                                       
2.1     Definition of the secretary
2.2     Secretaries before ITC
2.3     Challenges of information and communication technology to modern secretaries
2.4     The challenging functions of the secretary
2.5     Development of modern  secretaries
2.6     Information and communication technology
2.6.1    Trends in information technology
2.6..2   Office  Autronation 
2.6.21 Electronic mail service
Tlex service  and Deliver 
Facsimile Transmission (fax) 
Networking
Internet 
World wide web (WWW)
Intranet
Electronic Shopping
Record keeping and management
Management Information System (MIS)
Communication technology

CHAPTER THREE – RESEARCH METHODOLOGY
Introduction
Sources of Data collection
Population of the study
Sample and Sampling producer
Instrument for Data collection
Validation of the research Instrument
Reliability of the  Research Instrument
Method Administration of the Research Instrument
Method of Data Analysis

CHAPTER FOUR
Data Presentation, Analysis, Interpretation and summary of Results/Findings.
Discussion of  Results
Conclusions
Implication of the Result
Recommendations 
Suggestion for further  Research 
Limitation of the study.
REFERENCES

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