PROBLEMS OF FEMALE SECRETARIES IN BUSINESS ORGANIZATIONS
(A Case Of Nepa)
This research work is aimed at defining the PROBLEMS OF FEMALE SECRETARIES IN BUSINESS ORGANIZATIONS A CASE OF NEPA. The problems of female secretaries envisaged in this include discrimination in employment, husband’s attitude, the secretary-boss relationship, social problems psychological problems and limited chances of advancement. The researcher collected data for this study from questionnaires, it was discovered that female secretaries are not discriminate against in employment; official responsibilities expressly affect the private life of female secretaries. Having made the above findings the researchers made the following recommendations. Business organizations should have a policy, statement opposing age, sex discrimination in employment. The female secretaries should try to keep their business and private life.
TABLE OF CONTENT
Title Page Approval Page Dedication Acknowledgement
Chapter One 1.0 Introduction 1.1 Background Of The Study 1.2 Statement Of The Problem 1.3 Purpose Of The Study 1.4 Scope Of The Study 1.5 Signifiance Of The Study 1.6 Research Questions
Chapter Two 2.1 Review Of Related Literature
Chapter Three 3.1 Research Design 3.2 Selection Of Population 3.3 Development Of Research Materials 3.4 Research Procedure 3.5 Data Collection 3.6 Validity Of The Instrument 3.7 Reliability Of The Instrument 3.8 Method Of Data Analysis
Chapter Four 4.1 Presentation And Analysis Of Data
Chapter Five 5.0 Discussion Of Results Summary Conclusion An Recommendations 5.1 Discussion Of Results 5.2 Recommendations
INTRODUCTION 1.0 BACKGROUND OF THE STUDY A secretary had been defined by the National secretary International Association as executive assistance who posses a mastery of skill, who demonstrate the ability to assume responsibility without direct supervision, who exercises initiative and judgment and who makes decision within the scope of assigned authority. Stenographers and Secretaries are office workers whose jobs primarily require stenographic skills; namely proficiency in taking dictation with shorthand and transcribing it on the typewriter. There are more (3,000,000 persons employed as secretaries representing one out of every six clerical workers. More than 98% of secretaries and stenographers are women (New Age Encyclopedia vol. 13). The secretarial profession came to Nigeria as a whole with the coming of the white men (Colonial Masters). When the white men came to Africa, they needed to communicate with the blacks hence they searched for and made interpreters. These interpreters are indigenes of the various areas they visited. This enables both parties to communicate with each other. Through this, clerks were created by the white men and these clerks were later made secretaries when offices were set up but with little responsibilities. Formally the work these secretaries where quite few but as time went on and with Nigerian independence in particular, Nigerians took over the post from the white men who dominate the profession. The word secretary has a lot to do with secrecy. The secretary must be able to keep official secrets without reserve. The secretarial course and profession is now regarded as a course/career for women or female gender while the men go into other profession. In time, more females are left in the profession than males. As a result, about 98% of employed secretaries and stenographers are females (New Age Encyclopedia vol. 13 page 359, office worker). Unfortunately, the role of the secretary is quiet understood by most people especially in Nigeria. It is therefore follows that most of the problems confronting the secretarial profession arose as a result of misconception by people. They do not seem to understand what secretarial profession entails. Consequently, the female secretaries in this profession are always faced with numerous problems. These problems range from their honor and domestic responsibilities to their jobs, their colleagues, social suspicions, sexual harassment from male bosses, job stress, office politics, lack of recognition in the society due to gender problems, initiation by the male counterparts as they seem to team up with the male bosses against the woman. However, the married female secretaries are expected to exhibit a sense of responsibility, show a sign of maturity, royalty and reliability in the performance of her duty. The problems the female secretaries does not end there, some married female secretaries have miscarriage of their unborn babies due to stress in their job. We all know the nature of secretaries work is such that can keep one busy for 24 hours, so at times some secretary/mothers with new infant will be busy working up and down in the office by frequent visit to the boss office distraction by phone calls and other official workers and before you know it, the forming baby will start threatening to go out, and if the good lord is not on their side they might loose the baby. According to Asogwu (1993) about 40% of miscarriages are as a result of stress. In the same vain, a secretary is required to have administrative ability to keep an office running smoothly insight to assign priorities and judgment to know when to issue orders on behalf of her boss. She conserves the boos time by screening telephone calls, visitors and mail. Moreson, a secretary is one who has undergone some training in secretarial courses and has acquired good speeds in powerful, a source of both strength and vulnerability for both parties. Secretaries may either save or destroy their bosses. Consequently,. A word processing assistant is portrayed as the extension of her boss, loyal, trustworthy and devoted. She is expected to love, honour and obey, relieving her boss of the routine and the trial,., creating the conditions for his detachment form the mundane rituals of every day life. She is the gatekeeper protecting her boss from those who would waste his time or want to know his private business, mediating his relation with the outside world. In the same vain, a secretary is a kind of partner with employer. It is her duty to save the boss a great deal of detailed and as much routine work. You can think for him and anticipate his needs, learn his preferences and obey them even if you do not always right. She should be on the conservative side of dressing simple and neat. The secretary is the center of attraction all the time in the office for both the employer and the callers. She always saves the management and creates the pre-conditions for their boss advancement. Most of the pressure of the job is the sense of being close to the center of power, participating in decision making, having confidential knowledge, and having power to act behalf of the boss. When a person has successfully undergone training as a word processor, or secretary, she is then vested with some responsibilities like copying typed words, Production of official documents like letters, new reports he/she also clears and maintains the word processor as well as the general orderliness of the office
1.2. STATEMENT OF PROBLEM It is the aim of everybody to be an achiever in whatever he/she does in life. People in this profession look forward to succeed, but unfortunately, females in this career encounter one problem or the other and for this reason they are not pleased with the job. Below are some of the problems encountered by female employees in this profession. 1. Social suspicion 2. Discrimination in employment 3. Sexual harassment form the boss 4. Intimation by the male counterparts 5. Combination of the office responsibilities and that of home management.
PURPOSE OF THE STUDY The purpose of the study are:- 1. To identify, the roles of secretaries in National Electric Power Authority (NEPA) 2. To find out whether the husband’s of married female secretaries in NEPA interfere with their wife’s job. 3. To find out whether official duties of married female secretaries in NEPA prevent them from paying proper attention to their families. 4. To find out whether unmarried female secretaries in NEPA have more chances of advancement on the job than their married counterparts. 5. To find out whether female secretaries in NEPA divulge official secrets.
SCOPE OF THE STUDY This study is designed to study NEPA and its environs on the challenges and problems facing their female secretaries in the discharge of their duties.
SIGNIFICANCE OF THE STUDY The study will no doubt help both married and unmarried female secretaries in tackling their problems effectively. It will serve as a guide in the improvement of states working conditions and attitudes towards female secretaries. It will also help to alley the fears of those intending to go into secretarial profession. This study will also offer more areas that student may wash to make further research on the problems encountered by female secretaries in other organizations. Furthermore, the study will serve as an indicator to employers so as to known how to react their female secretaries, know the working environment that will be best for maximum efficiency and the entire work of organization. Finally, it will improve the organization performance generally and give more chances for women empowerment. Moreso this study will helps to improve the chances of advancement of the female secretaries the study will also clear the grounds on people’s view of the female secretaries and curb the threat, as well, effect changes on the ill treatment meted out to secretaries in some organization.
RESEARCH QUESTIONS The following research questions were cited. 1. Do female secretaries have equal chances of advancement with their male counterpart in NEPA? 2. Do your organization consider gender in their employment policy 3. Are female secretaries treated as inferior to their male counterparts in NEPA? 4. Do female secretaries divulge official secret in your organization? 5. Does the secretarial work expressly affect private lives of married and unmarried female secretaries in NEPA?