IMPLEMENTATION OF A COMPUTERIZED MANAGEMENT SYSTEM IN INSURANCE INDUSTRY
ABSTRACT
The study examines the implementation of computerized management system in insurance industry. It identifies the imperatives for adoption of technology to promoting efficient and effective service delivery in the insurance industry as a strategy for attainment of profit maximization objectives of insurance company in Nigeria. The study is an empirical design which utilizes responses of structured questionnaire of 160 respondents from 3 insurance companies to explore the impact of technology adoption and insurance companies profitability in Nigeria. This implies that the adoption of technologies by insurance companies enhanced their efficiency, quality of service delivery and profitability. The study included the implementation of a computerized management system has positively effected insurance industries in Nigeria. One of the findings of the research is that there is improvement in the computerized management system in the insurance industry since it was computerized. And one of the recommendations is that physical control should be established for overall security of data centre to prevent physical damage to hardware and software or injury to personnel arising from fire or other hazard and to prevent theft.
TABLE OF CONTENT
Title page i Certification iiDedication iii
Acknowledgement iv
Abstract vii
Table of content viii
CHAPTER ONE
1.0 Introduction 1
1.1 Background of study 1
1.2 Statement of the problem 5
1.3 Objective of study 6
1.4 Research Question
1.5 Significance of the study 7
1.6 Scope and Limitation of the study
1.7 Definition of terms 11
CHAPTER TWO
2.0 LITERATURE REVIEW
2.1 History of computerized management system
2.1 History of topic of study
2.3 Information technology and insurance industry.
2.4 Effect of information technology on customers satisfaction in Nigeria financial institutions.
2.5 Impact of technology on insurance industry
2.6 Applications for the insurance industry
2.7 The use of technology in insurance
2.8 Technology and distribution of insurance and advertising of insurance services
2.8 Summary of related review
CHAPTER THREE
3.0 Research Methodology 26
3.1 Data Collection 26
3.2 Research design 27
3.3 Population of the study 29
3.4 Sampling method used 29
3.5 Instrument for data collection 30
3.6 Validity of the Instrument 30
3.7 Reliability of Research Instrument 32
CHAPTER FOUR
4.1 Findings 33
4.2 Discussion of findings 45
CHAPTER FIVE
5.1 Conclusion 51
5.2 Recommendations 52
Bibliography 55
Appendix 56
CHAPTER ONE
INTRODUCTION
1.2 BACKGROUND OF THE STUDY
Introduction of computer in the in the insurance sector has improved every aspect of the industry.
Technology plays a major role in data management process at an insurance companies by providing flawless services from underwriting policies, producing documents to collecting various ratings and data. The state of the art implementations offers instantaneous accurate information about different insurance's to the clients. Insurance firms regularly spend a part of their yearly premiums on morden technology that aids in enhancing the overall performance of the organization. Insurance technologies helps the insurance agents to immediately respond to the requirements of the customers and technology has managed to cut back the annual expenditure of the organizations. The basic purpose of insurance technology is to reduce the paper work of proposals and policies also address the customer service effectively in a shorter time than any other traditional method. Information technology in insurance has made it easier for the customers too. Online availability of insurance agencies allow the client in dealing with application procedures, signing proposals and policies as well as in receiving quotes without even visiting the insurance office in person.
The best part of technology in insurance is that it help the in reducing the cost by eliminating the mail rooms, paper files as well as data entry clerks. The elaborate underwriting data processing and the rating take place online and customers or brokers receive the email policy documents within a short time. This online advantage. However, comes with a price. The system requires a substantial initial investment in it primary stages but the owner certainly gets his returns on investment over the years that has come equipped with superior services and response timing. Various innovative technological applications allows the insurers to recognize the risks and opportunities easily. The modeling device examines the loss histories and compare them with the risk characteristics while it searches for correlation's. Such insurance technology help the insurance companies to charge higher prices for the higher risk client base and lower price for the safer opportunities. There are a variety of insurance technologies available in the market. The hardware and the insurance software should be chosen depending on the business necessities of the insurance agencies. Different insurance management systems and comparative rating system enables the firm to generate more revenues by decreasing the span of output and input procedures.
Insurance technologies have made insurance services mobile with the availability of smart phones and such devices. Insurance companies use these devices to provide faster services like view policies, obtain quotes, and report claims through live chart application. Such improvement would have been impossible if there were no insurance technology available within the industry.
1.2 STATEMENT OF PROBLEMS
The problems that led to this project are as follows:
1. There has been no improvement in management of insurance industry since there has been computerized management information system.
2. The introduction of management computerized system has failed to achieve the objectives.
3. The computerized system displaced some people from their job.
1.3 OBJECTIVE OF THE STUDY
1. To determine whether there is improvement in computerized management system in insurance industry since it has been computerized.
2. To expose those areas in which management of computerized firm has failed to take advantage.
3. To examine some presumption that have existed around the computer has displaced some people from their job.
1.4 RESEARCH QUESTIONS
1. Has the computerization management system improved the method of advert in the insurance industries?
1. Are customers effectively and satisfactorily served better now wish the computerization of insurance industry?
2. Has computer in any way displaced people from their job?
3. Before now, how is their profitability level and at present any improvement?
4. What are the applications of computerized system for the insurance industry?
1.5 SIGNIFICANCE OF THE STUDY
This study will be of immense benefit to the under-listed persons:
1. Students:
Students that will be undergoing further study on the related topics will find this to be very helpful. Computerized system is new in insurance industry and they will find the point raised very useful.
2. Stake holders:
Stake holders will find this book to be very useful. If they is they recommendations of this work is implemented. They will help the users.
3. Insurance company:
If the recommendations are implemented, the companies will find their works easy.
4. Country at large:
The nation will benefit if the recommendations are implemented because, the profits of companies will improve and this will increase the nation's Gross Domestic Product (GDP).
1.6 SCOPE AND LIMITATION OF THE STUDY
Scope:
The scope of the research work is limited to Enugu metropolis and its environs.
Limitations:
The problems faced by the researcher include lack of finance, research materials and time.
Lack of money prevented the researcher from traveling outside Enugu to search for materials.
Time: the time allocated to the project work is too short coupled with other academic activities.
Research materials: lack of research materials is another problem that faced the writer.
Poor response from the respondents: many of them fear that their masters will victimize them if they release informations.
1.7 DEFINITION OF TERMS
TRAINING: The process of learning skills needed to do a job.
DEVELOPMENT: The gradual growth of a thing so that it becomes more advance and stronger.
GROWTH: The growth of gross domestic product (GDP) of any economy.
IMPLEMENTATION: The act of implementing a plan, policy etc.
COMPUTER: An electronic machine that store information and do things with it according to a set of instructions called a programm.
INSURANCE: An arrangement with a company in which you pay them money each year are they pay the costs if any thing bad happens to you, such as illness or an accident.
TECHNOLOGY: Knowledge about scientific or industrial methods or the use of these methods. The application of modern technologies to agriculture.
INFORMATION: Fact of details that tell you some thing about a situation, person, event etc.
EMAIL: Mails that are transmitted electronically.
CLIENT: Some one who pays for service or advice from a person or organization.
