CHAPTER ONE

1.0    INTRODUCTION

With the present situation in the society, the word “Management” is the architect and the foundation for any successful business organisation, such as bank (Skye Bank) which have crave for efficient, dynamic and effectiveness banking system. This cannot be over emphasized following the rapid growth of banks in the society, hence there’s need for competitive banking services. The effectiveness of banking operations can only be improved by having good elements that contributed to the good management of the bank. These elements include economic policies, political stability, free banking policy, competent hands, computerized scientific system, honesty, reliability and, the basic concept of managing bank involves a complete collection of relational inputs of banking regulations, practices, ethics as well as culture to eliminate manual system as a result of total automation of the banking system.

It is through the management factors named above, especially the manual approach that causes the most alarming integral failure to most of our commercial banks. Then with the use of software program such as OOPL in handling the management approach of Savings in Skye bank (case study), will therefore help to enhance for effectiveness and concordant maintenance of the bank from collapsing.

Through those mentioned factors above help to contribute for the collapse of the bank if not properly managed, but the most significant factors include administrative and transactional frauds.

As these has been the basic working tools of any financial establishment, we therefore, implore all the basics management practices used in classical (manual) transactional banking, such as Account number which poise me to bringing in a softwareprogram called OOPL which will be used after this research in all the banks especially Skye Banks (case study) for proper management and maintaining of customers transactions.This has help to uniquely distinguish the manual method of banking system from the existing system in the banking institution, because the existing approach is partially computerised.

• STATEMENT OF THE PROBLEM

Skye Bank, Uyo seeks to provide highly personalised and consistently reliable range of banking and financial services, accord to meet client needs in a defined target markets. Its mission is also to maximize its shareholder’s returns by offering unique, cooperative oriented and innovative financial services, harnessing the talent and expertise of its courteous, dynamic and efficient workforce to reach out and win the confidence and patronage of both corporate and individual clients through sustained customer’s satisfaction and emphasis on its teamwork and co-operative culture.

Though Skye bank do try to live up to its objectives and mission, hence the present system of managing customer’s transaction (i.e. sub-standard management) resulted in large Crowds of Customers spending a longer time waiting for services.

This effect causes some customers to withdraw their account to where proper management is done to customers. It is consequent upon this retrogressive effect that this study was initiated.

• METHODOLOGY

The method employed in the research involve my personal discussion with some customers, a personal interview with internal control unit, information management department, savings/current account officer, the branch accountant and the branch secretary that provide the necessary assistance and useful information that were used in this work.

The method employed by the researcher include:

(a)     The analysis of the present system for operations of savings and current account.

(b)     The evaluation of the present system in terms of its performance in order to determine it efficiency.

(c)     The identification of the causes of the inefficient and slow nature of the system.

Finally, the primary data stated earlier were gathered through personal interview and discussion while secondary data were gathered through library work, the use of textbooks and browsing from internet.

• SCOPE OF THE STUDY

This study is limited to the savings and current account transaction of Skye Bank, Uyo branch. Nevertheless, little manipulation and slight rearrangements can facilitate its used in other commercial banks and some financial houses.

• AIMS AND OBJECTIVES OF THE STUDY

The aims and objectives of the study are:

(1)     To analyse the working of the existing manual system.

(2)     To design a new computerized system that would solve the problem of the existing system

(3)     To implement the new design using Ms. Access Database and Visual Basic Programming Language.