Home » Banking and Finance » THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA
THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA
Sold By: Joe Project Store | Item Type: Project Material | Report this? | Attributes: 50 pages | 1-5 chapters | Amount: ₦5,000 | Marked useful: 4,815 times
Delivery: Within 24 hoursABSTRACT
The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the instrument of data collection. The data collected were presented in tables and analyzed using simple percentage and ANOVA. The result review that MTN does not provide the needed service. That their service is characterized with network fluctuations, high calls charges and unnecessary SMS. It was recommended that MTN and other Telecommunications companies should provide the needed service to achieve customer satisfaction in Nigeria.
Tags: Telecommunication service Effects of telecommunication service Customer satisfaction in Nigeria Evaluation of customer satisfaction Assessment of customer satisfaction
This material content is developed to serve as a GUIDE for students to conduct academic research
Delivery: Within 24 hours
Advertise Here
Not what you were looking for? Perform a search
What's your project topic?
Comment on Facebook:
Related Project Materials
- 1.
AN ASSESSMENT OF THE EFFECTS OF MULTIPLE BANK CHARGES ON THE CUSTOMER'S BANKING DECISION
CHAPTER ONE INTRODUCTION Background of the Study The selection of a banking institution may be impacted by various factors. Cost may or may not be the...More »
Item Type: Project Material | 54 pages | 124 engagements |
- 2.
MULTIPLE BANK CHARGES: ASSESSING ITS IMPLICATIONS ON THE GROWTH OF SMES IN NIGERIA
CHAPTER ONE INTRODUCTION Background of the Study The inception of the banking sector in Nigeria dates back to 1892 when the First Bank of Nigeria P...More »
Item Type: Project Material | 54 pages | 527 engagements |
- 3.
AN EXAMINATION OF THE INFLUENCE OF MULTIPLE BANK CHARGES ON CUSTOMER BEHAVIOR
CHAPTER ONE INTRODUCTION Background of the Study A stable banking industry is crucial for the development and stabilization of a country's economy,...More »
Item Type: Project Material | 54 pages | 378 engagements |
- 4.
AN ASSESSMENT OF THE PROBLEMS AND PROSPECT OF STUDENT LOAN SCHEME IMPLEMENTATION IN NIGERIA
CHAPTER ONE INTRODUCTION Background of the study Student loan programme have developed over many years as governments and educational inst...More »
Item Type: Project Material | 54 pages | 597 engagements |
- 5.
ASSESSING THE INFLUENCE OF DIGITAL BANKING IN PROMOTING FINANCIAL INCLUSION AMONG RURAL DWELLERS IN ...
CHAPTER ONE INTRODUCTION Background of the Study Within the changing environment of the financial industry, digital banking has become a crucial to...More »
Item Type: Project Material | 54 pages | 536 engagements |
- 6.
ASSESSING THE IMPACT OF DIGITAL BANKING ON TRADITIONAL BANKING SERVICES IN CAMEROON
CHAPTER ONE INTRODUCTION Background of the Study Digital banking services have gained prominence in the financial business in recent times. Accordi...More »
Item Type: Project Material | 54 pages | 440 engagements |