Home » Banking and Finance » THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

Sold By: Joe Project Store | Item Type: Project Material | Report this?  |  Attributes: 50 pages | 1-5 chapters | Amount: ₦5,000 | Marked useful: 5,242 times

Delivery: Within 24 hours

ABSTRACT

The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the instrument of data collection. The data collected were presented in tables and analyzed using simple percentage and ANOVA. The result review that MTN does not provide the needed service. That their service is characterized with network fluctuations, high calls charges and unnecessary SMS. It was recommended that MTN and other Telecommunications companies should provide the needed service to achieve customer satisfaction in Nigeria.


This material content is developed to serve as a GUIDE for students to conduct academic research



Delivery: Within 24 hours

Advertise Here

For advertisement, call 08168958821

Not what you were looking for? Perform a search

What's your project topic?


Comment on Facebook: